Refund policy
Return and Exchange PolicyAbout return / exchange
Returns and exchanges are after the product arrivesWithin 8 daysPlease.
In the unlikely event of a product or defective product that is different from your order, we will accept replacement and return.
However, it is limited to unused.
* In principle, we do not accept returns or cancellations due to customer reasons. Please note in advance.
Return exchange method
Return / exchange application
First of all, please contact us at the Order Reception Center Hemer.
Click here for inquiries
Product return
We will inform you of the return address, etc. after contacting us.
Be sure to specify your order number and name from the inquiry form and contact us in advance.
* Please note that if you return to the company address, etc. without prior notice, you will be responsible for the transfer fee.
About shipping costs for returning
We will bear the refund fee if defective products and products that are different from orders arrive.
In the case of returned or exchanged for your convenience, please bear the shipping fee for return.
* In principle, it is not possible to return or exchange for customer's convenience, but we accept if you can understand the conditions presented by our shop.
* Details will be informed after inquiries.
About refund method for returned goods
Customers who have already paid by "cash on delivery" and "convenience store payment" ⇒ We will refund by transfer to the account specified.
Customers who have paid for "credit card", "Amazon Pay", and "PayPay payment" ⇒ We will refund it on the web.
* In the case of returned goods due to customer's convenience, the refund will be deducted by deducting the actual shipping fee, administrative fee, and refund fee. If you return by cash on delivery, we will also subtract the shipping fee when returning.
* Products returned to our company due to unknown address or long -term absence (excessive storage period at the delivery company) are also treated as returned items, and the customer is responsible for round -trip shipping, administrative fees, etc. Please note in advance.
About replacement of bad products, etc.
Sorry to trouble you, but please let us know from the inquiry form first. We will inform you of the details such as the return address.
At the time of the replacement, a cash on delivery slip will be sent, so please return it using it.
However, it may not be possible to respond to replacement due to stock. In that case, please note that it will be treated as a return of store convenience and will be refunded.
Precautions for returning or exchanging
Please forgive the next product return or exchange
• Products that have been 9 days or more after delivery
• Products that have been used once (products that have been dirty or damaged by the customer)
• Some products in the set product
• Products that have been dirty or damaged after reaching your address
• Products that do not have accessories such as package, case, instructions, etc.
The cooling -off system is a system applied to door -to -door sales.
Please note that the cooling -off system is not applied for Internet mail order for mail order from customers.