Notation based on the Specified Commercial Transactions Law

LEGAL INFORMATION & NOTICESNotation based on the Specified Commercial Transactions Law

Transactions on the Internet (e -commerce) are included in the "Law Concerning Specified Commercial Transactions".
The following is displayed based on Article 11 of the Act on Specified Commercial Transactions. Please read along with the terms of use.

Sales business name

THE DOG COMPANY Co., Ltd.

address

4-12-6 Higashi-Shinagawa, Shinagawa-ku, Tokyo 140-0002 Shinagawa Seaside Canal Tower 19F

telephone number

Toll-free: 0120-080-082 (R & J Customer Center)

Representative

Junaka Suzumi

Manager

Hidetomo Takahashi

Store contact

store@thedog-store.jp

Contents included in the product price

Product prices include consumption tax.

If the total purchase price is less than $ 4,400 (tax included), the shipping fee described in "Shipping fee" will be charged according to the delivery method.

About application

Conclusion of sales contract

If you apply for a product in this store according to the procedure specified by our company, a sales contract between us and users will be concluded when you send an e -mail to the user on our system on our system. Article 4 of the Terms of Use).

About payment method

Cash on delivery

Cash on delivery is a service that hands the product in exchange for the price at the time of delivery.
Please pay the product price to the delivery person in cash.

[Vendor name] Sagawa Express(Sometimes other carriers may be used.)

* Cash on delivery fee is required separately. For more informationDelivery policyPlease see.
* Please note that the shipping company cannot be specified.
* Please note that there are some products that are not available.

Credit card

The payment method is regardless of the credit card companyLump -sum payment onlyWill be.
We will request the specified credit card at the time of shipping.
You can use the following cards.

JCB/VISA/Japan Diners/Master/American Express

In the case of a reservation product order, the credit payment may be recorded before the product delivery due to the payment approval deadline. Please understand.

Convenience store payment

If you choose a convenience store payment, from your orderWithin 2 daysPlease pay for.
We will ship the product after payment confirmation. We will send an email from noreply@komoju.com to the target customer.
Please check the number listed there and pay at the selected convenience store. * We will receive a separate fee of 190 yen.
* Please note that the delivery date may be delayed depending on the timing of payment in the case of delivery to some areas such as holidays or other areas such as remote islands.

◎ A convenience store that can be used
Seven -Eleven, FamilyMart, Lawson, MinisTop, Daily Yamazaki, Seiko Mart

Amazon Pay

If you log in with your Amazon account when shopping, you can use credit card information registered on Amazon for payment.

• Due to the system, Amazon Pay cannot be used if the destination is different from the orderer. Please note in advance.
• When using "Amazon Pay", you need to register an account on Amazon in advance.

For more information, click the banner to check.


[Precautions for selecting Amazon Pay]
Select the delivery destination from the address registered in Amazon.
Payment will be the card payment registered in Amazon, so we will not request the delivery destination.
Even if you order as a gift, it will be delivered with the amount of money on the delivery note.

PayPay payment

PayPay balance is possible.

■ If you use it with a smartphone
By selecting the payment method with the smartphone where the payment application is installed, the payment procedure screen is automatically displayed.

■ When using it on a PC
After selecting the payment method, read the QR code displayed on the screen with a smartphone where the payment application is installed, and the payment procedure screen is displayed.
* On the order confirmation screen, the screen of the settlement agency "KOMOJU" is displayed.

* Notes
・ Please register the "PayPay" account in advance.
・ Only payment by PayPay balance. Payment via a credit card is not possible.
・ Please make sure that PayPay is charged in advance.

About product delivery

About delivery specification

We do not accept long -term items in order.
The date of the date that can be accepted by the delivery specification is the delivery date of the delivery within 3 weeks from the order date, except for the reservation reception product.
If you do not want to do so, we will contact you.
When ordering, please be sure to order with your e -mail address and phone number.
( * For the e -mail address, please check the security settings such as spam and domain.)
If you do not contact us by the date you request your reply, we may ship without delivery or cancel your order.
Please understand.

About gifts shipping

Normally, if the orderer and the destination are different, it will be shipped as a gift, and the delivery product will be attached to a delivery note without the amount of money.
We are sorry, but please note that we do not transfer the delivery note (with the amount listed) to the orderer.

Transportation company used at the time of product shipment

Usually, it will be shipped by Sagawa Express. However, other shipping companies may be used due to the circumstances of this store.
Regardless of the payment method, it will be a lump -sum shipment after all the ordered items are available.

About shipping time

If you have stock

In principle, we are planning to ship from 2 business days to one week from the time of acceptance of your order.

If there is no stock

We are trying to ship it as soon as the product arrives, but it may take some time to deliver. If you request the inquiry window, we will notify you of the delivery time by e -mail.

About cancellation

When it can be canceled

If there is a case where it is impossible to arrive than a sudden discontinuation, etc., we will immediately contact the customer and refund if the price is received in advance. Customers who pay by convenience store payment will be refunded to the designated account. * Please note that we will not refund at convenience store stores.
In this case, the sales contract will be canceled when the store sends an application cancellation notice.
In addition, if we agree with the cancellation of the customer, the sales contract will be canceled.
See Article 8 of The Dog Store Terms of Service for other conditions for cancellation.
In addition, even if the delivery time delay, unacceptable, or cancellation of the order is damaged by the customer or third party, we will not be responsible for any responsibility, so please understand.

About shipping

postage

For more informationAbout delivery, shipping, and commissionPlease see.

In the case of courier service

Delivery fee:Nationwide 550 yen (tax included)
* The following areas are specially shipping.
1,100 yen (tax included) on remote islands (Hokkaido, Okinawa)

In the case of simple shipping

Delivery fee:Nationwide uniform 330 yen (tax included)
If the purchase price is 4,400 yen (tax included) or morefree

Shipping fee consumption tax
This fee includes consumption tax.

Remote islands and other treatments
Additional shipping costs may be charged in remote islands and some areas.

About consumption tax

Consumption tax

About hidden defects

With the limit of damages to be paid

If the Company has a duty of damages, the Company shall compensate the total amount received from the Company in the past year within the scope of the usually growing damage.

About return / exchange

Returned goods due to customer reasons

Within 8 days after the product arrives, we will accept returns for your convenience.
If you wish to return, please contact us to the return address to the return address below.
After confirming the product, we will immediately refund the price.

In addition, the cost other than the product price (tax included price) is not eligible for refund.

* In the following cases, we cannot accept returns.

• Products that have not been notified of returned or exchanged in advance
• Products that have passed 9 days or more after delivery
• Used product
• Products that have been dirty or damaged after shipping
• Made -to -order product

■ Return destination
〒578-0901
5-12 Kano, Higashiosaka City, Osaka Prefecture
To R & J Customer Center
TEL: 0120-080-082

Inquiries and opinions

If you use the inquiry form on this site, you can easily complete the procedure. Please use it.

Inquiries by e -mail

E-mail: store@thedog-store.jpPlease.
* Please fill in your name and phone number.
Reception hours/Monday -Friday (excluding holidays) 10: 00-17: 00
Over time, it will be responded from the next day.