It is possible to order without registering as a member, but by registering, you will be able to enjoy shopping smoothly because there is no need to enter customer information from the next time.
I can't order because it gets a display error on the payment screen.
After shopping baskets, the screen has a security SSL. If you are enhancing security software settings or enhanced the settings in the browser, if you have customized the browser (eg, additional functions such as Google toolbar or plug -in tool), proceed on the screen normally. It may not be possible. I'm sorry, but please try it in another environment. Changing the usage environment may hinder your equipment, etc. We are not responsible for the settings, so please contact the purchased store before making a decision.
Can I cancel the ordered product?
We are very sorry, but we do not accept cancellations on the system. In addition, we do not accept some cancellations of your order. Please note in advance.
I bought some products, can I ship (bundle) together?
It is impossible to collect the products that have been ordered once. Please note that additional items you ordered will be separately shipped.
Is it possible to change the ordered product/delivery destination?
If the price of your order is the same, you can change it before the preparation for shipping is completed at our shop. If you wish to change, <inquiry> Please contact us. If you wish to add a product or add the quantity, please place an order again. We will accept changes in the delivery destination if you can contact us before shipping. * We may not be able to accept it depending on the timing of contact. Please note in advance. * If you cannot ship due to incomplete address, we may contact you. However, if you cannot contact your registered email address and phone number, it will be treated as a customer convenience. Please note that the shipping fee, administrative fee, etc. will be charged and canceled.
I forgot to enter the coupon. What should I do?
We are sorry, but we do not accept coupons after the order is confirmed. If you use a coupon, please be sure to enter when ordering. The coupon code input location is on the page after clicking "To the purchase procedure" button.
For PC: Please enter the "Coupon code" column under the product name, the right side of the page after clicking "To purchase procedure" button. After entering, press the "Apply" button.
For smartphones: Touch the upper part of the page after clicking the "To purchase procedure" button, and open the "Display / Coupon input of order contents", and enter it in the "coupon code" column under the product name. After entering, press the "→" button.
Alternatively, please enter the "Coupon Code" column of the discounted item in the [Payment] page. After entering, press the "→" button.
In principle, the cancellation after the order is confirmed is not possible, so please be careful not to make a mistake.
* After entering the coupon code, press the "Apply" or "→" button to make sure that the discount amount is reflected. If the discount amount is not reflected, press the order confirmation button <inquiry> Please contact us.
About delivery
How long does it take to ship?
After the order is confirmed, it will be shipped within 2 to 5 business days excluding weekends and holidays and long vacations. * The order confirmation is after selecting prepaid payment (credit card, convenience store, paypay payment, Amazon Pay), and that payment has been completed at our shop. * If there is a description of "Delivery" on each purchase page, such as a manufacturer directly shipped or reserved product, please refer to the notation there. * We do not ship on the day. * For Bon holidays, GW, and year -end and New Year holidays other than weekends and holidaysTopPlease check the page on the page.
Is it possible to specify the delivery date and time?
The delivery date can be specified in the form when ordering. * In the case of simple shipping, the date and time cannot be accepted for post posting. * Please note that the delivery date cannot be specified for reserved items. * Due to natural disasters, traffic conditions, and other circumstances, it may not be possible to deliver on the specified date and days.
What should I do if I want to change the delivery date, delivery time, and delivery destination?
You can change it before the preparation for shipping is completed at our shop. ＜inquiry> Please contact us. Please note that we cannot accept changes after that. Please contact the delivery company directly for requests for redelivery. Please check the luggage slip number and delivery company described in the email sent at the time of shipping. * Please note that products returned to our company due to unknown address or long -term absence (excessive storage period at the delivery company) will be treated as returned goods and will be borne by the customer.
What should I do if I am absent on a sudden schedule on the delivery date?
If you are shipped by courier, if you are absent, the delivery company will send you a "absence contact slip". Please adjust the product after adjusting the desired delivery date of the customer during the delivery period. If you cannot contact the contacts described in the "Absence Contact Form", or if the address is incomplete, the delivered items will be returned to the sender and will be returned ( *). However, please note that products -made products will be re -released at the customer's burden. * If you return it, you will be canceled by paying the shipping fee, administrative fee, etc. We will not re -ship from our shop.
How much does the shipping cost cost?
If you purchase a total of 4,400 yen (tax included) in total, it will be free shipping. * Products that will be sent directly from the manufacturer cannot be ordered at the same time as products other than the same manufacturer. The total amount for each order cart is free shipping for 4,400 yen (tax included) or more.
◆ If the total purchase price is less than 4,400 yen (tax included), the following shipping fee will be charged. ・ A uniform nationwide 550 yen (tax included) * Hokkaido, Okinawa and remote islands will be special shipping 1,100 yen (tax included), and discount shipping will be 550 yen or more for 4,400 yen or more.
◆ If you purchase small items such as mini / desktop type, ballpoint pens and pouches, It will be shipped by simple shipping flight (post posting), and the following shipping fee will be incurred. ・ Nationwide uniform 330 yen (tax included) * Depending on the purchase quantity, it may be shipped by courier, and it may be a delivery fee of 550 yen (tax included) and (1,100 yen (tax included) in Hokkaido, Okinawa and remote islands).
The ordered product does not arrive.
Please check with the delivery company directly for luggage after shipping. Please check the order history and shipping completion email, and check the delivery status from each company's luggage tracking service. Please contact the delivery company directly if there is any change in your address or delivery date and time.
* Due to the shortage of delivery staff, the following delivery to the region will be entrusted to Japan Post from Yamato Transport, and will be delivered around 3 days except on weekends and holidays. In addition, the tracking of the luggage will not be tracked by Yamato Transport after the outsourcing destination delivery, and will be reflected in about 5 days after the mailing is completed. Please forgive me as information may not be reflected. (Target areas: Yamagata, Toyama, Fukui, Yamaguchi, Kagawa, Kagoshima, Fukushima, Nara, Hokkaido, Shizuoka)
Can you redelivery?
If you are not able to pick up your luggage due to absence at the time of shipping by courier service, please check the delivery company's "absent contact slip" and contact the delivery company directly. If the room number or address is unknown, the delivery driver may call the registered phone number at the time of ordering. * Please be sure to arrange yourself within the storage period of the delivery company. There is no recurring service from our shop in principle. * If you are returned to our shop due to an excess of the address or a long -term absence, it will be treated as a return of customer convenience, and you will be charged the shipping fee, commission, etc.
About return exchange
I would like to return it because the product was different from what I thought.
Returns/exchanges due to customer's convenience, such as different images, mistakes, are refused in principle. However, it is unused or unopened within 8 days of delivery, actual cost of round -trip shipping on returned goods, administrative fees, etc. If you can pay additional costs in return/exchange, we will accept return/exchange.
If you wish to return or exchange, <inquiry> Please contact us. * Some products, such as ordered products and reserved products, are not eligible for replacement. * If there is no stock of the product you want to exchange, you will not be able to replace or cancel. * Customers will be borne by the customer, such as the shipping fee at the time of replacement. * Please note that if you are returned to the designated address other than the designated address here, you may bear the transfer fee.
If you purchase a reservation product and a product on sale at the same time, can you send only the previously released products?
It will be shipped for each order, and all products will be delivered after the arrival. Please note that we do not accept shipping by dividing your order.
The product that arrived was bad or different from the order, can I exchange it?
Please return and exchange within 8 days after the product arrives. In the unlikely event of a product or defective product that is different from your order, we will accept replacement and return. However, it is limited to unused. If you can not prepare an exchange product, we will refund the payment amount. Please do not discard the cardboard boxes used for packing.
However, we cannot accept returns or exchanges in the following cases. ・ Products that have been over 9 days after delivery ・ Products used once (Product with named names, products that have been stained or damaged by the customer) ・ Some products in the set product ・ Products that have been dirty or damaged after delivery ・ Products that do not have accessories such as package, case, instructions, etc. For more informationHerePlease see
About payment
What is the best payment method?
You can choose from [Credit card, convenience store prepayment, cash on delivery, Amazon Pay, PayPay payment]. ■ About credit cards VISA, MasterCard, American Express, JCB are available.
■ About the convenience store prepayment * From the day after the order dateWithin 2 daysPlease pay at the convenience store selected on the payment method input screen. Available convenience stores and payment methodsHere Once you have confirmed payment, we will arrange the product shipping. If the payment is not confirmed by the payment deadline, the order will be canceled. * Use the convenience store prepayment is up to 300,000 yen (tax included). * Please note that 190 yen (tax included) will be borne by the convenience store prepayment fee.
■ About cash on delivery COD fee will be charged separately.
・ Cash on delivery amount 1 to 10,000 yen (tax included): Cash on delivery fee 330 yen (tax included) ・ Cash on delivery amount 10,001 to 30,000 yen (tax included): Cash on delivery fee 440 yen (tax included) ・ Cash on delivery amount 30,001-100,000 yen (tax included): Cash on delivery fee 660 yen (tax included) ・ Cash on delivery 100,001 to 300,000 yen (tax included): Cash on delivery fee 1,100 yen (tax included)
Please pay along with the product price when you arrive.
* Please note that the amount of cash on delivery fee is not displayed on the purchase screen. * For purchases of 300,000 yen or more, fees will be added. * The cash on delivery fee differs depending on the payment amount (cash on delivery). * In the case of simple shipping, cash on delivery cannot be accepted. If you use cash on delivery when ordering a simple shipping target product, we will change it to the courier service (550 yen). * Due to the circumstances of the delivery company, cash on delivery payment cannot be used in some areas such as remote islands. In that case, our shop will contact you after ordering.
■ About Amazon Pay If you have an Amazon account, you can use your Amazon account to pay safely and easily. You will be able to shop by using the delivery destination and payment method registered in Amazon as it is. For more informationHere
* Amazon points are not given. Also, you cannot pay using Amazon points. * After your order is completed, you cannot change your order. * On Amazon Pay, even if the order is completed, the payment has not been completed, so depending on the card information used by the customer, it may be canceled. * Please use according to the Amazon Pay rules. * We are not responsible for any problems that occurred when using Amazon Pay.
[Precautions for selecting Amazon Pay] Select the delivery destination from the address registered in Amazon. Payment will be the card payment registered in Amazon, so we will not request the delivery destination.
Even if you order as a gift, it will be delivered with the amount of money on the delivery note.
■ About PayPay payment PayPay balance is possible.
・ When using it on a smartphone By selecting the payment method with the smartphone where the payment application is installed, the payment procedure screen is automatically displayed.
・ When using it on a PC After selecting the payment method, read the QR code displayed on the screen with a smartphone where the payment application is installed, and the payment procedure screen is displayed. * On the order confirmation screen, the screen of the settlement agency "KOMOJU" is displayed.
* Notes ・ Please register the "PayPay" account in advance. ・ Only payment by PayPay balance. Payment via a credit card is not possible. ・ Please make sure that PayPay is charged in advance.
Is it possible to pay in installments by paying a credit card?
I'm sorry. In our shop, you can use credit cards only for "lump -sum payment". * Two times, installment payment (3 to 24 times), revolving payments, and bonus payments are not available.
Is it possible to change the payment method?
We cannot change the payment method after ordering on the system. Please note in advance.
The screen of the convenience store prepayment (komoju) is not displayed.
Your browser may not support you. Please refer to the link below for the browser corresponding to the convenience store prepayment (komoju).
You will not receive an email of convenience store payment (KOMOJU).
An email will be sent from the domain of "@komoju.com". 1. There is a possibility that it is sorted to spam mail folder or trash can. ⇒ If you do not receive the e -mail, please check once if there is no email in the spam mail folder or trash can.
2. The email address entered at the time of inquiry may be incorrect. ⇒ In the correct email addressPlease contact us more.
3. It may not be possible to receive due to settings such as domain designated reception. ⇒ It is necessary to change the reception setting of the email. Sorry to trouble you, but please check the settings of your equipment and set it up so that you can receive "@komoju.com".
* Depending on your PC, mobile phone and smartphone, the above may be set at the time of the initial setting at the time of purchase. * If you are using Gmail (Google), the receiving email may be sorted other than the main tray. Please check each folder, such as "All emails", "promotion tray", "social tray" and "spam mail" other than the main tray.
Can I use a credit card when paying for cash on delivery?
In addition to cash, you can pay with a credit card.
others
Please issue a receipt.
We do not issue receipts. * Please replace the following.
[Credit settlement / Amazon Pay]: Usage statement from credit card company In the case of [Cash on delivery]: "Sagawa Express" handed over "invoice and subcontracting amount receipt" In the case of a convenience store prepayment: Usage details issued at the time of payment or paper passed at convenience stores In the case of [PayPay payment]: The receipt paid in the barcode or QR code is not issued. We ask you to print the payment history of the app by yourself.
Can you wrap it?
Sorry, there is no wrapping now.
Is the color of the product listed in the shop equivalent to the real thing?
The image is corrected as much as possible to faithfully reproduce the real color, but the color may differ slightly depending on the PC / Internet environment that the customer is using and the environment at the time of shooting. Please note in advance.
Please tell me how to unsubscribe.
If you would like to unsubscribe, please <inquiry> Please contact us.
I want to stop the distribution of the e -mail magazine.
If you wish to stop, press "Cancel the subscription" in the arrived e -mail magazine to stop. Or, <inquiry> Please contact us.
I haven't received an email even though the order is completed.
In our shop, we send an automatic distribution email called "[THE DOG] confirmation of your order" when your order is completed. If you do not receive the above email after the order is completed (as well when the inquiry form is completed), please check the following.
1. There is a possibility that it is sorted to spam mail folder or trash can. ⇒ If you do not receive the e -mail, please check once if there is no email in the spam mail folder or trash can.
2. The e -mail address entered at the time of order (when contacting) may be incorrect. ⇒ In the correct email address <inquiry> Please contact us.
3. It may not be possible to receive due to settings such as domain designated reception. ⇒ It is necessary to change the reception setting of the email. Sorry to trouble you, but please check the settings of your equipment and change the settings so that you can receive "@theedog-store.jp". Domain -specified reception settings / cancellation method
Softbank If you can not receive this setting, please contact your mobile phone company or change it to a PC email address.
We will not receive inquiries or other emails.
Please check the following. 1. There is a possibility that it is sorted to spam mail folder or trash can. ⇒ If you do not receive the e -mail, please check once if there is no email in the spam mail folder or trash can.
2. The email address entered at the time of inquiry may be incorrect. ⇒ In the correct email address <inquiry> Please contact us.
3. It may not be possible to receive due to settings such as domain designated reception. ⇒ It is necessary to change the reception setting of the email. Sorry to trouble you, but please check the settings of your equipment and set it up so that you can receive "@theedog-store.jp".
■ If you are contacted by docomo's email address Even if we reply from our shop, we may get a transmission error.
Please check the following settings before contacting us. ( * Even if you are not set by yourself, the original setting may be set.)
[How to reconfirm the settings] Smartphone settings> "Refusion of spoofing emails from personal computers" or "Domain specification refusal" may be set. ・ If you have a simple setting, please change the setting to "Receive refusal". ・ Please cancel "Rejection of spoofing email from a personal computer". ・ Please register so that you can receive "Domain Designation" ⇒ "@theedog-store.jp".
In addition, even if you have tried the above, if you do not receive a reply from our shop, the following causes may be considered. ( * Depending on the status of inquiries and the contents you received, we may have the date by reply.)
・ There is an error in the entered email address. ・ It cannot be received by setting an email address. ・ It has reached the spam folder. ・ Exceeds the maximum reception capacity of the email.
Sorry to trouble you, but please contact us again.
In addition, we are closed on weekends and holidays. Please note that we will respond to inquiries sequentially on the next business day.
Please tell me the corresponding browser.
The corresponding browser is as follows. It supports the most new versions. ・ Google Chrome ・ Mozilla Firefox ・ Apple Safari ・ Microsoft Edge ・ Opera ・ Apple Safari for iOS ・ Google Chrome for Android
* Depending on your browser settings even in the recommended environment Also, if you are looking from other environments, you cannot use this site, Or it may not be displayed correctly.
Navigate the slide show using the arrow on the right and left, or swipe left and right if you are using a mobile device.
If you select the selection result, the page will be completely updated.
Press the space key and then press the arrow key to select.
